unitedairlines-flights-reservations.com (America) Private Limited (hereinafter “United Airlines”) recognizes the importance of privacy of its users and also of maintaining the confidentiality of the data provided by its users as a responsible data controller and computing device.
USERS OUTSIDE THE GEOGRAPHICAL LIMITS
Please note that the info shared with United Airlines shall be primarily processed in America and such other jurisdictions where a 3rd party engaged by United Airlines may process the info on United Airlines’s behalf. By agreeing to the current policy, you're providing United Airlines along with your explicit consent to process your personal information for the purpose(s) defined during this policy. the information protection regulations in America or such other jurisdictions mentioned above may differ from those of your country of residence.
If you've got any concerns within the processing your data and want to withdraw your consent, you'll do so by writing to the subsequent email id: privacy@go-United Airlines.com. However, if such processing of knowledge is important for us to be ready to provide service to you, then we might not be ready to serve or confirm your bookings after your withdrawal of consent. for example, if you wish to book any international holiday package in fixed departures (group bookings), then certain personal information of yours like contact details, gender, dietary preferences, choice of room with smoking facility, any medical condition which can require specific attention or facility etc. may should be shared by us with our vendors in each city where you may stay, and that they may further process this information for creating suitable arrangements for you during the vacation. Such sharing and processing of knowledge may touch the hotel where you may stay or the tour manager who are going to be your guide during the travel.
A withdrawal of consent by you for us to process your information may:
- severely inhibit our ability to serve you properly and in such case, we may must refuse the booking altogether, or
- unreasonably restrict us to service your booking (if a booking is already made) which can further affect your trip or may compel us to cancel your booking.
TYPE OF INFORMATION (WE COLLECT)
The information as detailed below is collected for us to be able to provide the services chosen by you and also to satisfy our legal obligations yet as our obligations towards third parties as per our User Agreement.
“Personal Information” of User shall include the knowledge shared by the User and picked up by us for the subsequent purposes:
Registration on the Website Information which you provide while subscribing to or registering on the Website, including but not limited to information about your identity like name, gender, legal status, religion, age etc., your contact details like your email address, postal addresses, frequent flyer number, telephone (mobile or otherwise) and/or fax numbers. the knowledge may additionally include information like your banking details (including credit/debit card) and the other information regarding your income and/or lifestyle; billing information payment history etc. (as shared by you).
Other information: We many also collect another information and documents including but not limited to:
- Transactional history (other than banking details) about your e-commerce activities, buying behavior.
- Your usernames, passwords, email addresses and other security-related information utilized by you in reference to our Services.
- Data either created by you or by a 3rd party and which you want to store on our servers like image files, documents etc.
- Data available publically domain or received from any third party including social media channels, including but not limited to non-public or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or the other information that's permitted to be received as per your account settings) as a component of your account information.
- Information pertaining the other traveler(s) for who you create a booking through your registered United Airlines account. In such case, you need to confirm and represent that every of the opposite traveler(s) for whom a booking has been made, has agreed to possess the data shared by you disclosed to us and further be shared by us with the concerned service provider(s).
- If you request United Airlines to supply visa related services, then copies of your passport, bank statements, originals of the filled in application forms, photographs, and the other information which can be required by the respective embassy to process your visa application.
HOW WE USE YOUR PERSONAL INFORMATION:
The Personal Information collected maybe utilized in the subsequent manner:
While making a booking
While making a booking, we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with an expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. We may additionally use the data of travelers list as available in or linked together with your account. This information is presented to the User at the time of creating a booking to enable you to finish your bookings expeditiously.
We may additionally use your Personal Information for several reasons including but not limited to:
- confirm your reservations with respective service providers;
- keep you informed of the transaction status;
- send booking confirmations either via sms or Whatsapp or the other messaging service;
- send any updates or changes to your booking(s);
- allow our customer service to contact you, if necessary;
- customize the content of our website, mobile site and mobile app;
- request for reviews of products or services or the other improvements;
- send verification message(s) or email(s);
- validate/authenticate your account and to forestall any misuse or abuse.
- contact you on your birthday/anniversary to supply a special gift or offer.
We value opinions and comments from our Users and regularly conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the data received is aggregated and accustomed make improvements to Website, other Sales Channels, services and to develop appealing content, features and promotions for members supported the results of the surveys. Identity of the survey participants is anonymous unless otherwise stated within the survey.
Marketing Promotions, Research and Programs:
Marketing promotions, research and programs help us to spot your preferences, develop programs and improve user experience. United Airlines frequently sponsors promotions to provide its Users the chance to win great travel and travel-related prizes. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and survey information to develop promotions and merchandise improvements. As a registered User, you may also occasionally receive updates from us about fare sales in your area, special offers, new United Airlines services, other noteworthy items (like savings and benefits on airfares, hotel reservations, holiday packages, car rentals and other travel services) and marketing programs.
In addition, you will foresee to receiving periodic marketing emails, newsletters and exclusive promotions offering special deals.
From time to time we may add or enhance services available on the web site. To the extent these services are provided and employed by you, we are going to use the non-public Information you provide to facilitate the service(s) requested. as an example, if you email us with a matter, we are going to use your email address, name, nature of the question, etc. to retort to your question. We might also store such Personal Information to help us in making the web site the higher and easier to use for our Users.
United Airlines may from time to time launch reward programs by way of which users may stand to win travel-related rewards or other rewards. We may use your Personal Information to enroll you within the rewards program and standing of the identical are visible anytime you log in to the web site. reckoning on the reward program, when you win a gift, United Airlines may share your Personal Information with a 3rd party that may be answerable for fulfilling the reward to you. you will however prefer to choose of such reward programs by writing to us. For various purposes like fraud detection, offering bookings on credit etc., we sometimes may verify information of consumers on selective basis, including their credit information.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
United Airlines will retain your Personal Information on its servers for as long as in all fairness necessary for the needs listed during this policy. In some circumstances, we may retain your Personal Information for extended periods of your time, as an example where we are required to try and do so in accordance with any legal, regulatory, tax or accounting requirements.
Where your personal data is not any longer required we are going to ensure it's either securely deleted or stored in a very way which suggests it'll now not be utilized by the business.
COOKIES AND SESSION DATA:
Cookies are small pieces of knowledge that are stored by your browser on your device’s drive. Cookies allow us to serve you better and more efficiently. Cookies also allow easy access, by logging you in without having to type your login name every time (only your password is needed); we may use such cookies to display any advertisement(s) to you while you're on the web site or to send you offers (or similar emails – provided you have got not opted out of receiving such emails) specializing in destinations which can be of your interest.
A cookie may additionally be placed by our advertising servers, or third party advertising companies. Such cookies are used for purposes of tracking the effectiveness of advertising served by us on any website, and also to use aggregated statistics about your visits to the web site so as to produce advertisements within the Website or the other website about services which will be of potential interest to you. The third party advertising companies or advertisement providers may additionally employ technology that's wont to measure the effectiveness of the advertisements. All such information is anonymous. This anonymous information is collected through the employment of a pixel tag, which is an industry standard technology and is employed by all major websites. they will use this anonymous information about your visits to the web site so as to produce advertisements about goods and services of potential interest to you. No Personal Information is collected during this process. the knowledge so collected during this process, is anonymous and doesn't link online actions to a User.
Most web browsers automatically accept cookies. Of course, by changing the choices on your applications programme or using certain software programs, you'll control how and whether cookies are going to be accepted by your browser. United Airlines supports your right to dam any unwanted Internet activity, especially that of unscrupulous websites. However, blocking United Airlines cookies may disable certain features on the web site, and will hinder an otherwise seamless experience to buy or use certain services available on the web site. Please note that it's possible to dam cookie activity from certain websites while permitting cookies from websites you trust.
Automatic Logging of Session Data:
Each time you access the web site your session data gets logged. Session data may encompass various aspects just like the IP address, OS and kind of browser software getting used and therefore the activities conducted by the User while on the web site. We collect session data because it helps us analyze User’s choices, browsing pattern including the frequency of visits and duration that a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it's going to be possible to work out a User’s Internet Service Provider (ISP), and also the approximate geographic location of User’s point of connectivity through the above session data.
WITH WHOM YOUR PERSONAL INFORMATION IS SHARED:
Service Providers and suppliers:
Your information shall be shared with the tip service providers like airlines, hotels, public-service corporation providers, cab rental, railways or the other suppliers who are chargeable for fulfilling your booking. you'll note that while making a booking with United Airlines you authorize us to share your information with the said service providers and suppliers. it's pertinent to notice that United Airlines doesn't authorize the tip service provider to use your information for the other purpose(s) except as could also be for fulfilling their a part of service. However, how the said service providers/suppliers use the data shared with them is beyond the purview and control of United Airlines as they process Personal Information as independent data controllers, and hence we can not be made answerable for the identical. you're therefore advised to review the privacy policies of the respective service provider or supplier whose services you decide on to avail.
United Airlines doesn't sell or rent individual customer names or other Personal Information of Users to 3rd parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.
COMPANIES IN THE SAME GROUP:
In the interests of improving personalization and repair efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associated entities.
If the assets of United Airlines are acquired, our customer information may be transferred to the acquirer depending upon the character of such a buying deal. additionally, as a part of business expansion/development/restructuring or for the other reason whatsoever, if we plan to sell/transfer/assign our business, any part thereof, any of our subsidiaries or any business units, then as a part of such restructuring exercise customer information including the non-public Information collected herein shall be transferred accordingly.
BUSINESS PARTNERS and THIRD-PARTY VENDORS:
United Airlines may share your Personal Information to 3rd party that United Airlines may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and processing platforms.
We use non-identifiable Personal Information of Users in aggregate or anonymized form to make higher quality, more useful online services by performing statistical analysis of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of the web site. We may provide anonymous statistical information supported this data to suppliers, advertisers, affiliates and other current and potential business partners. We may use such aggregate data to tell these third parties on the quantity of individuals who have seen and clicked on links to their websites. Any Personal Information which we collect and which we may use in an aggregated format is our property. We may use it, in our sole discretion and with none compensation to you, for any legitimate purpose including without limitation the commercial sale thereof to 3rd parties.
Occasionally, United Airlines will hire a 3rd party for research, surveys etc. and can provide information to those third parties specifically to be used in reference to these projects. the data (including aggregate cookie and tracking information) we offer to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the particular project, and in compliance with the applicable regulations.
DISCLOSURE OF INFORMATION
In addition to the circumstances described above, United Airlines may disclose User’s Personal Information if required to try and do so:
- by law, required by any enforcement authority for investigation, by judicial writ or in relevancy any legal process;
- to conduct our business;
- for regulatory, internal compliance and audit exercise(s)
- to secure our systems; or
- to enforce or protect our rights or properties of United Airlines or any or all of its affiliates, associates, employees, directors or officers or once we have reason to believe that disclosing Personal Information of User(s) is critical to spot, contact or bring proceeding against someone who could also be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else may be harmed by such activities.
Such disclosure and storage may occur without your knowledge. therein case, we shall not be prone to you or any third party for any damages howsoever arising from such disclosure and storage.
USER GENERATED CONTENT
United Airlines provides an choice to its users to post their experiences by way of reviews, ratings and general poll questions. the shoppers even have an option of posting questions w.r.t a service offered by United Airlines or post answers to questions raised by other users. United Airlines might also hire a 3rd party to contact you and gather feedback about your recent booking with United Airlines. Though the participation within the feedback process is solely optional, you'll still receive emails, notifications (app, sms, Whatsapp or the other messaging service) for you to share your review(s), answer questions posted by other users or a. The reviews could also be written or during a video format. The reviews written or posted may additionally be visible on other travel or travel related platforms.
The UGC that United Airlines collects is also of the subsequent kinds:
- Review and Ratings
- Question and Answers
- Crowd Source Data Collection (poll questions).
Each User who posts review or ratings, Q&A, photographs shall have a profile, which other Users are going to be ready to access. Other Users is also ready to view the amount of trips, reviews written, questions asked and answered and images posted.
HOW CAN YOU OPT-OUT OF RECEIVING OUR PROMOTIONAL E-MAILS?
You will occasionally receive e-mail updates from us about fare sales in your area, special offers, new United Airlines services, and other noteworthy items. We hope you'll find these updates interesting and informative. If you would like to not receive them, please click on the “unsubscribe” link or follow the instructions in each e-mail message.
PERMISSIONS REQUIRED FOR USING OUR MOBILE APPLICATIONS
When the United Airlines app is installed on your phone or tablet, a listing of permissions appear and are needed for the app to function effectively. there's no choice to customize the list. The permissions that United Airlines requires and therefore the data that shall be accessed and its use is as below:
Device & App history: we'd like your device permission to urge information about your device, like OS (operating system) name, OS version, mobile network, hardware model, unique device identifier, preferred language, etc. Basis these inputs, we will optimize your travel booking experience, use OS specific capabilities to drive great in-funnel experiences using components of device’s OS, etc.
Identity: This permission enables us to understand about details of your account(s) on your mobile device. We use this info to auto-fill your email ID’s and supply a typing free in-funnel experience. It helps us map email ID’s to a specific user to grant you the good thing about exclusive travel offers, wallet cash-backs, etc. It also allows facilitating your Facebook and Google+ login.
Location: This permission enables us to present you the good thing about location-specific deals and supply you a personalised in-funnel experience. after you launch united.airlines-number.com app to create a travel booking, we auto-detect your location in order that your nearest airport or city is auto-filled. We also require this permission to recommend you nearest hotels just in case you're running late and wish to form a fast moment booking for the closest hotel. Your options are personalized basis your locations. For international travel, this permits us to work out it slow zone and supply information accordingly.
SMS: If you permit us to access your SMS, we read your SMS to autofill or prepopulate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while making a booking and you don’t must move out of the app to read the SMS then enter it within the app.
Phone: The app requires access to create phone calls in order that you'll make phone calls to hotels, airlines and our customer contact centers directly through the app.
Contacts: If you permit us to access your contacts, it enables us to produce lots of social features to you like sharing your hotel/ flight/ holidays along with your friends, inviting your friends to undertake our app, send across referral links to your friends, etc. We might also use this information to create recommendations for hotels where your friends have stayed. This information are stored on our servers and synced from your phone.
Photo/ Media/ Files: The libraries within the app use these permissions to permit map data to be saved to your phone’s secondary storage, like SD cards. By saving map data locally, your phone doesn’t must re-download the identical map data whenever you utilize the app. This provides you a seamless Map based Hotel selection experience, even on lowbandwidth network.
Wi-Fi connection information: once you allow us the permission to detect your Wi-Fi connection, we optimize your experience like more details on maps, better image loading, more hotel/ flights/ package options to settle on from, etc.
Device ID & Call information: This permission is employed to detect your Android ID through which we will uniquely identify users. It also lets us know your contact details using which we pre-populate specific fields to confirm a seamless booking experience.
Calendar: This permission enables us to place your plan of action on your calendar.
Notifications: If you opt-in for notifications, it enables us to send across exclusive deals, promotional offers, travel related updates, etc. on your device. If you are doing not go for this, updates for your travel like PNR status, booking confirmation, refund (in case of cancellation), etc. are sent through SMS.
Contacts: If you choose sure contacts permission, it enables us to produce lots of social features to you like sharing your hotel/ flight/ holidays together with your friends, inviting your friends to undertake our app, send across referral links to your friends, etc. we are going to also use this information to form recommendations for hotels where your friends have stayed. This information are going to be stored on our servers and synced from your phone.
Location: This permission enables us to convey you the good thing about location specific deals and supply you a personalised in-funnel experience. once you launch our app to create a travel booking, we auto-detect your location in order that your nearest Airport or City is auto-filled. We require this permission to recommend your nearest hotels just in case you're running late and need to form a fast minute booking for the closest hotel. Your options are personalized basis your locations. For international travel, this permits us to work out some time zone and supply information accordingly.
HOW WE PROTECT YOUR PERSONAL INFORMATION?
All payments on the web site are secured. this suggests all Personal Information you provide is transmitted using TLS (Transport Layer Security) encryption. TSL could be a proven writing that lets your browser automatically encrypt, or scramble, data before you send it to us. Website has stringent security measures in situ to guard the loss, misuse, and alteration of the knowledge under our control. Whenever you modify or access your account information, we provide the utilization of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
WITHDRAWAL OF CONSENT AND PERMISSION
You may withdraw your consent to submit any or all Personal Information or decline to supply any permissions on its Website as covered above at any time. In case, you select to try and do so then your access to the web site could also be limited, or we'd not be ready to provide the services to you
YOUR RIGHTS QUA PERSONAL INFORMATION
You may access your Personal Information from your user account with United Airlines. you will also correct your personal information or delete such information (except some mandatory fields) from your user account directly
ELIGIBILITY TO TRANSACT WITH United Airlines
You must atleast 18 years old to transact directly with United Airlines and also to consent to the processing of your personal data.